Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, you can contact us at pascal.ettwein@gmail.com

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at pascal.ettwein@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may purchase the new item in a separate transaction.

European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As described above, the item must be in the same condition in which you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at pascal.ettwein@gmail.com.